Shipping Policy

Our website is an e-pharmacy that caters to the needs of people living in the area who want effective and affordable treatment for insomnia and sleep-related issues. We aim to get your goods to you in excellent time. Once we have received your order we will notify you via email and thereafter ship your order within 1-2 days.

We would like our customers to know that the amount of time delivery takes is strictly dependent on the area in which you live. We usually inform our clients that delivery could take up to 3 to 7 working days. We strive to get your medication to you promptly, however, we will not be held responsible for delays due to unforeseeable circumstances that are beyond our control e.g. postal delays such as strikes, delays due to public holidays, etc.

Primary shipping methods

We use first class signed for delivery to our clients at all times and reliable signed for airmail delivery addresses. Once we have received your order you will be notified, and the order will be shipped within 24-48 hours following approval. Delivery takes on average, between 3 and 7 days for the previously mentioned, however, delays may be encountered with larger orders or due to unforeseeable circumstances.

After placing your order, you will receive an email to confirm that your order has been received and is being processed for delivery. If you don’t receive a confirmation, contact customer care as soon as possible.

Delivery Policy during Public Holidays

Delivery is dependent on the time of the year that the order has been placed. Typically, orders placed within vacation periods may take longer to be shipped out and delivered. However, we inform our clients about delays and send updates on their delivery whenever possible.

Order Cancellation

If you choose to cancel your order within 24 hours of placing it, we will usually be able to process the cancellation. Cancellations can only be done if the order has not been dispatched. You can contact our customer care for more details on this.

Note: If your order has not been delivered to you on time, you may contact our Customer Service team at any time through the website’s Contact Us page. For urgent queries, Live-Chat is accessible 24/7.